A
argbe.tech - news
1min read

Clarus Care’s Bedrock prototype shows a multi-intent contact center voicebot for healthcare calls

Clarus Care and the AWS Generative AI Innovation Center built a Bedrock-based prototype that handles conversational patient requests across voice and chat, with human handoff and analytics baked in.

Clarus Care worked with the AWS Generative AI Innovation Center to prototype an Amazon Bedrock–powered contact center experience that resolves multiple patient intents in a single conversation.

Key facts

  • The prototype targets both voice and web chat, aiming to replace menu-driven IVR flows with natural-language requests (scheduling, billing, prescription refills, and more).
  • Design goals include under 3 seconds of backend response latency and an availability target aligned to a 99.99% SLA requirement.
  • The system is built to transcribe and analyze call content and to support smart transfer to humans for urgent cases or when a caller asks for a person.
  • Clarus Care reports operating at scale with 15 million patient calls per year, serving 16,000+ users across 40+ medical specialties, and a 99% client retention rate.